Thursday, June 29, 2017

DOOR DASH (Post Mates, Grub Hub, Uber Eats) customers please read!

Third-party delivery customers please read

Some restaurants are partnered with third-party delivery services (DoorDash, UberEats, GrubHub, PostMates), Duangrat's is NOT.  There is no affiliation, association, partnership, representation, contract, compensation, etc.

You might ask, "How or why is your menu available on these websites?"  To make a long story short, it is apparently not illegal for these delivery companies to "hijack" (copy & paste) restaurant menus without consent.  This is because these services act as a "restaurant taxi" on behalf of the customer; NOT as a delivery driver of the restaurant.  

Once a menu is hijacked, some delivery services take the liberty of inflating the restaurant's menu prices and/or charges the customer an additional service fee.  We are not a fan of this "double-dipping" practice.  Rather, we believe in fair, face-value pricing and transparency. 

When you place an order through their portal, your payment is collected solely by them.  Their agent phones us your order.  They dispatch a driver, who pays us with a credit card upon pick-up.  

This non-consensual "partnership" between delivery service and restaurant means that the line of communication is effectively one-way, i.e. the service can call the restaurant, but not vice-versa.  Therefore, if an issue ever arises with an order, the customer must contact the delivery service, which then calls the restaurant.  This middle-man process between the three parties may significantly delay the delivery!  

With that said, we recognize that in today’s World, a third-party delivery service is convenient and mutually beneficial to all involved.   Mistakes have been few and far between, so we will allow them to carry on.  However, for aforementioned reasons, we cannot take responsibility for any errors, delays, issues, that may arise with the delivery.  

Should we determine that these services are disruptive and/ or misrepresent our brand, products & services, we will take action to have our menu removed from third-party websites.