Thursday, June 29, 2017

DOORDASH customers please read!

DoorDash customers please read

If you are ordering our food through DoorDash (DD), please be aware that you are contracting a third-party delivery service.  Some restaurants are officially partnered with DD, we are not.  Those restaurants allow DD to jack up their menu prices to compensate for the commission taken by DD.  DD also charges the customer a fee, thereby "double-dipping".  We choose not to engage in this practice.  Rather, we believe in fair, face-value pricing and transparency.  There is no contract or compensation between DD and Duangrat's.  

In cases such as ours, there is no line of communication between DD and our restaurant (other than when a DD agent phones us your order).  If for instance, a mistake is made or we are unable to fulfill orders (power outage, holiday, etc.), we have no means to rectify or relay info to you or a DD administrator.

DD is able to circumvent a recognized partnership by essentially passing itself off as the customer.  In this capacity, DD has literally copied & pasted our menu onto its website without our consent or permission.  When you place an order via the DD website, a DD agent phones us your order with your name.  Your credit card payment is collected only by DD.  The DD driver pays us upon pick-up with a DD issued credit card.  The entire transaction is "under the radar" so to speak, as we assume we are dealing directly with our customer, when in fact it is DD.  All is fine and dandy until there is a mistake, delay, etc., which is inevitable...
    

With that said, we recognize that in today’s World, a third-party delivery service is convenient and mutually beneficial to all three parties involved.   Mistakes have been few and far between, so we will allow DD to do its thing.  However, for aforementioned reasons, we cannot take responsibility for any errors, delays, issues, that may arise with your DD delivery.  In this case, DO NOT CALL THE RESTAURANT, please sort the issue out with DD.  


Should we determine that DD’s service is disruptive and/ or misrepresents our brand, products & services, we will take action to have DD remove our menu from its website.